Redefining Guest Experience Management

GEM, a Guest Experience Management, is all about efficient channel management and stronger customer relationships.

It isn't just a service; it's a game-changer for shopping centres. It's the key to enhancing your customers' experiences and ensuring your resources are used wisely.


Advanced Automated Assistant (AAA) for Quick Queries and Smooth Live Agent Handoffs

Advanced automated assistant (AAA) designed to provide guests with a self-service solution for swiftly addressing inquiries.

Ensures a seamless transition to a live agent when faced with more complex issues, offering a dynamic and efficient customer support experience.

Seamless Customer Interaction

In the GEM interface, simplicity meets effectiveness. Take a look at where your customers engage effortlessly, making every interaction smooth and efficient.Seamlessly integrate SMS into your website, Facebook, or Instagram platforms, extending your reach and enhancing communication channels.

CSAT and Reporting

Effortlessly track and analyze customer satisfaction survey results to generate insightful reports. Gain a comprehensive understanding of customer sentiments, enabling data-driven decision-making for continuous service improvement.

Unleashing GEM's Powerful Features

Explore the robust features of GEM, each designed to enhance your guest experience and streamline your operations.

Advanced Automated Assistant (AAA)

Automated assistant equipped with context awareness, delivering precise responses 24/7.


Deliver focused messages and take the initiative to engage with your customers proactively.

CSAT Surveys

Measure what matters with Untitled’s easy-to-use reports. You can filter, export, and drilldown on the data in a couple clicks.

Team Member Report

Gain insights into team performance by analyzing response and resolution rates, CSAT ratings, and chat volume.

Messaging channels

Connect with your customers on their preferred channels, including Web, Mobile, WhatsApp, Facebook Messenger, Apple Business Chat, and LINE.


Empower your customers to find answers independently using integrated FAQs.

Push Notifications

Notify users through push notifications to ensure they stay informed of conversations even when not actively using your app or when they are outside of it.

Performance Reports

Monitor productivity metrics, conversation trends, and additional performance indicators.

Ready to see what we can do for your retail property?

Contact us to see the difference we can make in your traffic and sales.

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